Your customers will thank you for giving on-the-ground support even if you’re not around in person to show them the way around. In the past, booking a flight ticket, a hotel room, or even a cab required the customer to be physically present at the service provider’s doorstep. It was a cumbersome process and was also subject to unexpected cancellations.
According to Juniper Research, chatbots will help eCommerce companies save $8 million by 2022 by saving $0.70 per every user interaction. An AI Chatbot or chatbot is a software solution powered by artificial intelligence technology that can understand and respond appropriately to human communication. Generally, chatbots of this kind are designed to replicate a user’s interactions with a real person convincingly. Keep your travellers informed with real-time updates and notifications. Whether it’s flight delays, gate changes, or reminders for check-ins, your chatbot should proactively provide relevant information to enhance the travel experience.
Chatbots for travel industry are vital because travellers are constantly increasing their information needs. Apart from the growing demand for more meaningful travel experiences, they also want travel destinations and businesses to meet the demand for communication and engagement—across all media and platforms. The existing ones have changed business models to accommodate a highly personalized tour offering that is not the choice of the masses. Incidentally, it is digital technologies like chatbots that have made travel itinerary planning easier and simpler.
However, some bots go beyond reservations, and can assist in saving money on booking. The DoNotPay chatbot searches for tickets and hotels in the US and tracks their prices. It sifts through the inbox and finds confirmations for the reservations.
Chatbots can be simply defined as artificial intelligence programs that conduct conversations with humans through chat interfaces. Consider a chatbot as a personal assistant who can respond to enquiries or give recommendations on a certain topic in a real-time manner. These series of questions shape up the user’s needs and provides him/her with a specific solution. This way it guides the Chatbot in further engagement and helps them in booking the flight. Chatbots can take the role of know them inside out of a city based on reviews and recommendations of local guides. They are digital friends of travelers who want to experience a new city on their own like a local.
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